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Copy of Warranty, Refund and Return Policy

Register to Activate Your MINTSONIC Extended Warranty

You will receive:

  • An Extended One Year Manufacturer’s Warranty, for a total 2 YEARS WARRANTY
  • Plus our email newsletter for the latest product releases, exclusive deals, news, and more!

MINTSONIC Limited Warranty

For product purchased at www.mintbiology.com, MINTBIOLOGY will replace your originally purchased item within one year of the shipping confirmation date if it is found to be defective in materials or function. This warranty is valid for the original purchaser. Please save your shipping confirmation as proof of the date of shipment. Proof of purchase is required even in cases where your item was a gift.

You are required to pay for the return postage for the defective unit. Electronic units will be evaluated by our service center. If your unit is repairable, it will be serviced and shipped back to you. If your unit is not repairable, MINTBIOLOGY will cover the cost to reship and replace your unit with a new unit. If a unit is returned and is determined to be functioning correctly, it will be returned to you.

How to obtain warranty service:

Please email us at support@mintbiology.com

Warranty Exchanges for 3rd Party purchases (Items Not Purchased Directly Through MINTBIOLOGY)

Please provide proof of purchase with a date from your third party vendor. Any warranty exchange will require an approval from MINTBIOLOGY.

What is NOT covered under warranty

  • Damage caused by misuse - submersion in water, abuse, neglect, alterations, or dropping the product. Please make sure that the white silicone plug is securely in place during use.
  • Normal wear and tear including chips, scratches, abrasions, discoloration or fading
  • Broken brush head tips are considered damage to the product and are not covered under warranty.

If you have questions, please contact us at support@mintbiology.com. We are committed to having you join our most satisfied customers. Warranty details will be sent to your email inbox.
Please whitelist support@mintbiology.com to ensure you receive it.

Refund and Return Policy
We stand behind everything we design and manufacture. MINTSONIC and KOA products have an extended 60 day no questions asked guarantee. All others have a 30 day guarantee. Shipping costs are nonrefundable. Customer is responsible for return shipping.

Personal Protective Equipment (PPE), such as gloves and masks, are nonrefundable once the order payment is completed, all sales are final. Please verify all information prior to making payment.